ONE- IS PRODUCT HEALTH CANADA APPROVED?

This is by far the most important factor and concern we have over many products. HealthCanada has been working in the best interest of the public to set one of the world most comprehensive and diligent processes for importing and marketing of medical devices.  Any company which imports and distribute products in Canada would need to have a valid Medical Device licence meaning that the product has been tested and inspected by health Canada to make sure is within the set guidelines.  Unfortunately HealthCanada cannot have much control over companies who are based out of Canada and also consumers who buy a product for personal use will not be addressed by HealthCanada device licence requirement.  Potentially a customer could be buying a product which is made of inferior materials with low accuracy and health hazard from companies which are based out of Canada buy they advertise products on the Internet for sales in Canada and they also ship to Canada.

TWO – WHERE IS THE PRODUCT SHIPPED FROM?

We sent all our products from Toronto-Ontario. We have been using Canada post as our main shipping partner since we can office our products to every single postal code in the country.  For some of our special shipping request instruction we use UPS.

When you buy products which are shipped from outside Canada, you will not have any control over the shipping time as national holidays, custom clearance and many other factors can delay deliveries even up to a month.

THREE- IS THE PRICE IN CANADIAN DOLLAR AND ALL OTHER CHARGES ARE INCLUDED?

All our products are in Canadian Dollars. And the product customs and import duty had already been paid before we imported the product to the Canada.  Our customers only pay the price which is listed and they are not liable to any import duty.

When you buy products from overseas and non-Canadian vendors, firstly you might go through the currency conversion which is not much in your favour most of the time as there is also the credit card company issues margin involved.  Moreover when the product comes to Canada- CBS (Canadian border services) will inspect the package and depending on value declared would add a percentage of custom duty on that and the receiver is liable for paying for that before the product gets released.

FOUR- WHAT IS THE RETURN POLICY?

Being peaceful and calm is one of the essences of having an easy journey and a healthy baby hence our return process is made as easy as possible. withing 30 calendar days you can return the product to us for a full refund. That’s the level of confidence we have in our products!

When you purchase a product from overseas we would certainly say “changing mind is not an option”. Your return shipping charges could be easily multiple times of what you paid for the product.

FIVE- WHAT WARRANTY DO I HAVE FOR THE PRODUCTS?

We have our confidence in our product offering. Within the one year after the purchase for any reason if there have been an issue with the product you simply contact us via customer-serivce@sonoline.ca. We will send you a pre-paid shipping label- you simply drop the faulty unit at the nearest Canada Post. Upon receiving the product we will be sending you a brand new unit.

In contract, many overseas sellers offer warranty knowing the fact that it will never be economically viable for the customer to claim the warranty in case the product fails. Simply the shipping charge for sending the product will be very high. Most vendors would need 2-3 weeks to repair the unit and send you back with another 3-4 weeks transit time

 

We always trust our customers’ gut feelings and concerns. We are happy to answer any question you might have.

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